You can also use Quick Assist to give and receive remote assistance. To help someone not on the list, tap or click Help someone new. Or, if you’ve used Easy Connect before, select the contact name of the person you want to help. Go to the search box and enter remote assistance, then select Invite someone to connect to your PC and help you, or offer to help someone else.ĭo one of the following: If you’re using Easy Connect for the first time, select Use Easy Connect. For access you have to be a member of a local user. You can use Remote Desktop to connect to and control your PC from a remote device by using a Microsoft Remote Desktop client (available for Windows, iOS, macOS and Android). The computer cant connect to remote desktop could also mean that the necessary permission is missing. To give help if someone has requested it: Applies to: Windows Server 2022, Windows 10, Windows 8.1, Windows Server 2019, Windows Server 2016, Windows Server 2012 R2. To invite someone who isn't on your contact list, select Invite someone to help you. Select Invite someone you trust to help you.ĭo one of the following: If you've never used Easy Connect, select Use Easy Connect. If you've used Easy Connect before, select your helper’s contact name. In the search box on the taskbar, type remote assistance again and select Invite someone to connect to your PC and help you, or offer to help someone else. Then, on the Remote tab, select the Allow Remote Assistance connections to this computer check box, and then select OK. RemotePC can be used in all these different scenarios, and as we’ve discussed in this article, getting set up is straightforward and easy to do.Windows Remote Assistance lets someone you trust take over your PC and fix a problem from wherever they are.īefore you can use it, you'll need to enable access. In the search box on the taskbar, type remote assistance, and then select Allow Remote Assistance invitations to be sent from this computer from the list of results. Alternatively, you may work on a large organization’s IT helpdesk, with workstations spread across several locations. Enter a shared session code and connect to customers computers. Transfer files between local and remote computers, via a web browser. Or you might be an IT professional who needs to be able to provide support to customers, logging in to their computers to troubleshoot issues. Access remote computers via web without any software installation. Once you’re connected to the remote computer, you’ll be able to perform all sorts of tasks.įor example, you might use RemotePC for accessing your home computer when you’re at work, copying to it whatever you’ve been working on during the day so that you can keep working on it when you get home. For subsequent connections, you’ll then be able to click the launcher icon to establish connections instead of having to log in to the online dashboard. If you choose to connect via the desktop application, it will first prompt you to download and install the RemotePC launcher for initiating remote sessions. When you hover the Connect button next to the computer name it will change to two different buttons giving you the option of connecting with Viewer Lite or the desktop application.Ĭhoosing Viewer Lite will launch a new browser window that connects to the remote computer. You can see all your connected computers from your RemotePC online account’s dashboard (Image credit: RemotePC)
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